After-sales process modeling and maintenance
Testing standard:
Product information
Modeling and updating after-sales business processes and developing associated work and procedural instructions in a group-wide process management system. Content is documented in a structured manner, prepared in manual form, and converted into standardized format templates as required.
Scope of services:
- Creation and maintenance of business processes in a process modeling tool
- Development of work and procedural instructions
- Structured documentation and updating of process-relevant content
- Creation and maintenance of manuals
- Conversion of documentation into standardized Word formats
Technical data
| Department: | After Sales Solutions |
|---|---|
| Project goal: | Efficiency & process optimization |
| Service-Type: | Consulting & Strategy |
